• العربية
  • 01227420066 modernco@el-menshawi.com
  • العربية
  • 01227420066 modernco@el-menshawi.com

    Support

    Support

    After-Sales Service

    After your purchase from Modernco El Menshawy, our after-sales service provides you with complete comfort. Other than the one-year warranty certificate you receive upon purchase, we also offer all spare parts for all our machines available for immediate 

    purchase at any of our branches, as well as visits from our skilled mechanics and expert technicians, upon request. We work hard to ensure that our clients’ operations are never disrupted nor delayed.

    Warranty

    All products bought from Modernco El Menshawy are covered by a one-year warranty period against any manufacturing faults or defects. The certificate of warranty received upon purchase is only valid subject to the following conditions:

    • The warranty does not apply if it is not stamped and signed by the agent and is considered void
    • The warranty does not apply if the machine has been misused
    • The warranty does not apply in case of breakage or damage resulting from transportation or misuse
    • The warranty does not apply if the machine had been receiving unstable electricity
    • The warranty does not apply to consumable spare parts (E.g. Hook, belt, oil etc.)
    • The warranty does not apply in the case of broken or damaged spare parts by the customer
    • The warranty does not apply if any liquid or unusual substances enter the machine